My loafers, one of the shoes ๐ heel ripped, and they replaced it with no questions asked, i just took a picture,
I love the shoes ๐ i had mistakenly ordered , and 8, they sent me my correct size 10 before i could make it to the post ๐ซ office ๐ฌ to return the size 8
Nice looking shoes. Very narrow. Iโve always worn size 10.5, but I had to exchange multiple times (wasnโt elegible for a refund due to purchasing at sale price) all the way up to a size 12 (way too long) before they werenโt squeezing my feet. No customer service phone number, only email, which was a bit frustrating. Also, not a fan of the reflective strip on the heel. Canโt really fathom the purpose of that for a dress shoe